Dear Editor,
Against my knowledge of the reliability of the tried and tested Caribbean Airlines, and tempted by the prospect of enjoying non-stop flight, I utilised the services of Fly Jamaica on a one-week return trip to Canada. It proved to be a terrible decision!
As I am typing this letter, I am stuck in Canada, because Fly Jamaica cancelled its flight (OJ 257) to Guyana scheduled for 26th May. Several phone calls to a toll-free number in Georgetown and to Fly Jamaica Customer Service Office in Canada, and constant on-line checks regarding the status of OJ 257 from Canada to Guyana, have provided conflicting information as to the departure time(s) of Fly Jamaica flight.
I went to Pearson Airport twice on the advice of the FLY Jamaica personnel at toll-free 1-855-933-5952. I gave Fly Jamaica personnel my phone # in Canada. As at the time of writing this letter, I have not received any call from Fly Jamaica, nor is there any information regarding how Fly Jamaica will get me back to Guyana.
I am in the process of trying to get on to a Caribbean Airlines flight, which may cost me in excess of US$1,300.
Editor, this is not the end of my interaction with Fly Jamaica; legal action will be my next move. And I hope that other frustrated passengers of Fly Jamaica will join me in litigating for just compensation for our inconvenience and loss.
Thanking you.
Taajnauth
Jadunauth
