More than 2500 Guyanese to be employed

… as Paris-based call centre is set to commence operations in Georgetown

Teleperformance, a global customer service-oriented company based in Paris, France is making its way into the Guyanese market and is expected to open its doors in early May.

This investment which comes at a time when Guyana is battling to reduce its unemployment rate, will be creating some 2,500 much needed jobs opportunities for young Guyanese.

The company’s operations will be housed in the six-storied building currently undergoing finishing touches at the junction of Camp and Robb Streets, Georgetown and is owned by Fazwan Khan, Proprietor of the Discount Store on Regent Street.

Speaking to Guyana Times International on Monday, Mark Pfeiffer, the Executive Vice President of the Global Management Team at Teleperformance, related that the company will officially launch its Guyana operations in Paris, France next week, followed by a launch and commencement of operations in Guyana in about 90 days time or early May.

Pfeiffer, though declining to give a definite figure of how much has been invested into the venture, did indicate that the sum was a substantial one and will be released when the launch is done in Guyana.

He confirmed to this publication that the award -winning company will be creating and providing some 2,500 jobs to the young Guyanese with positions ranging from Executives down to Customer Service agents in the areas of customer service, technical support, call center and social media, while giving a brief overview of the company.

“We are the worldwide leader in multichannel customer experience. We’ve been providing superior customer care services for leading companies throughout the world since 1978, with expertise in many markets and verticals.

“We work with people and for people to bring passion and excellence to our businesses like our own business”, he said.

When construction of the building began last year a prominent sign was erected just outside, stating that it would house a food court. However, a close source told this publication that that idea was scrapped after the company contacted the building’s owner and expressed its interest in renting it for the purpose of housing its operations. This, he said, proved to be a much more profitable venture and the necessary works began.

Meanwhile, Guyanese have welcomed the news with enthusiasm noting that the investment will curb the high level of unemployment which currently exists in the country.

Speaking to GTI during a visit to the site on Monday, one young man related that he is elated at the announcement since he knows many individuals who are currently unemployed and are looking for employment opportunities with no success.

Teleperformance is a global company, worldwide leader in multichannel customer experience. Founded in 1978 by Daniel Julien, the company currently specialises in customer service, technical support, call center, debt collection and social media.

The company operates about 135,000 computerised workstations, with more than 175,000 employees across 270 contact centers in 62 countries.

The company conducts programmes in more than 63 different languages and dialects for a wide variety of global companies in various industries.

The company is known to have operations in the United Kingdom, Albania, Brazil, Chile, India, Philippines, China, Canada, Mexico, Colombia, Nigeria, Norway, Italy, Portugal, the USA, Costa Rica, Dominican Republic, Australia and Netherlands as well as Egypt, Russia, Sweden and Germany. The company has copped several awards over the years including Best Employer Award.