LIAT is promising customers that it is doing everything to make their journey during the busy Christmas season as smooth as possible. The company in a release confirmed that its modernisation efforts are continuing with five new ATR aircraft being added to its fleet so far and two more are due to arrive in January 2014.
“Even as we continue the transition from the Dash 8 to the ATR aircraft, we are now in a better position to stabilise the schedule during the Christmas peak, traditionally one of the busiest periods for us,” Acting Chief Executive Officer (CEO) Julie Reifer-Jones said.
She added: “We are determined to get all of our passengers to their destinations as quickly as possible over the holiday season.”
The acting CEO said the company is also working with external agencies as it endeavours to improve the level of customer service offered by its employees.
And with the Christmas holidays approaching, LIAT is placing an embargo on excess baggage from December 3 to January 14, 2014.
Reifer-Jones said high passenger loads during the Christmas season added to the space and weight limitations of both Dash 8 and ATR aircrafts are key reasons for a return to the seasonal policy.
She said that in order to make flying as easy as possible, passengers should adhere to LIAT’s baggage limits.
“The free baggage allowance for all LIAT services is one piece at a maximum of 50 lbs or 23 kgs. In addition, passengers are allowed one piece of cabin baggage at a maximum weight of 15 lbs,” Reifer-Jones said.
Passengers are reminded that they should arrive at the airport to check-in at least two hours prior to their scheduled time of departure and that check-in closes 45 minutes before the plane departs.
